CUSTOMER SATISFACTION SURVEY Thank you for doing business with the Loft Living LA team! At this point in the selling process, we would like you to evaluate our services. Although we would like to believe it never happens, there are times when we fall short of our commitment to customer satisfaction. There are also times we exceed our customers’ expectations. However we occur for you today, we want to know if there are areas we can improve immediately. We value your comments and ideas and thank you for your time! On a scale of A to F with A being excellent, C being average and F, failing to meet your expectations, please answer the following questions. 1. Have your phone calls been promptly returned? A B C D E F 2. Was there openness in communication? A B C D E F 3. Has our response to your special needs been adequate? A B C D E F 4. Our knowledge of Downtown Los Angeles real estate is.... A B C D E F 5. Consideration of your time is.... A B C D E F 6. Creativity in solving arising problems? A B C D E F 7. When you think about this real estate experience, what stands out in your mind so far? 8. What can Loft Living LA do to improve service and provide a more positive real estate experience immediately? 9. At this point, would you feel comfortable referring your friends and relatives to Loft Living LA? (If no, please tell us why) 10. If you bought a loft/condo through us, are you satisfied with your purchase? 11. Additional comments... First Name (optional) Last Name (optional)